Fraud Analyst

Fraud Analyst

Haywards Heath

Haywards Heath
Closing date:
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We currently have an exciting opportunity for someone to join our Operations team as a Fraud Analyst on a 3-month fixed-term contract in Haywards Heath, West Sussex.

The successful candidate will be appointed to manage referrals received into the Fraud Analysis team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and SLA. 

Job responsibilities

  • Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into Counter Fraud Services (CFS) 
  • Work to agreed SLAs and follow the Policy Validation Guide and CFS Procedure documents 
  • Investigate the validity of FCIM’s customers’ claims history by carrying out post-sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy
  • Investigate through to a conclusion policies where quote manipulation is suspected
  • Investigate and manage any potential voidance cases referring to a Fraud Analyst Level 2 or a senior for sign off 
  • Administer and process incoming post and email, including the scanning of relevant documents
  • Promptly identify matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLAs


Knowledge & experience
  • Motor insurance experience is ideal, but not essential
  • Working in a customer services or administration environment
  • Principles and practices relating to motor insurance is ideal, but not essential

Skills & behaviours
  • Good communication skills, both verbal and written
  • Good time management and organisation skills
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Good data and statistical analysis skills
  • IT and software skills, including good Microsoft Excel and Word knowledge

What can we do for you? 
We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

We have employee benefit packages to suit your lifestyle, including a company pension scheme, group life assurance, enhanced maternity and paternity pay, professional subscription fees, the opportunity to buy additional holiday, health cash plan, help with travel expenses and the opportunity to take a paid day off each year to do charity work.

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

If this role sounds like what you're looking for, apply today!

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79% of people would recommend a friend to work at First Central

Based on 67 Glassdoor reviews (July 2019)


View all benefits >

Pension scheme

We offer a workplace pension scheme for all employees.

Get your birthday off

We give you an extra day off to celebrate your special day.

Generous holiday entitlement

All employees receive a generous holiday entitlement.

Health cash plan

Claim money back on your healthcare costs, such as dental check-ups and eye tests.

Holiday Extra

We give you the option to buy up to five additional days of annual leave.

Season ticket loan

We provide interest-free loans to cover the cost of season tickets for rail, bus or car parking.