If you’ve ever been involved in an accident, you’ll know that it can be a stressful time. Our Claims department is made up of a number of teams who work to ensure our customers get the assistance they need when they have to make a claim on their insurance.  The team receives comprehensive training to be able to set up new claims and log details on our system.

Our First Notification Of Loss (FNOL) team is the first point of contact for customers when they have an accident and want to make a claim. We log the details of a new incident on our system and provide advice to the policyholder on what they need to do. Depending on the incident circumstances, we decide whether the claim should be allocated to our non-fault partners or our Claims Negotiator.

Negotiators are responsible for handling all non-injury third party aspects of a claim, as well as policyholder fire and theft claims.

Meanwhile, our Personal Claims Advisors (PCAs) are responsible for answering the existing claims line and handling all aspects of a policyholder’s accidental damage claim.

What does it take to work in Claims?

A cool, calm and collected telephone manner, good attention to detail and a talent for problem solving.