Contact Centre

Contact Centre

Customers. They’re at the heart of our business and our teams of Contact Centre Agents are committed to offering new and existing customers a great experience, with Treating Customers Fairly (TCF) high on the agenda.

Our contact centres are vibrant and highly energetic with an embedded culture that supports business goals, company values and customer satisfaction. We offer multiple methods of contact and distribution, not only over the telephone but also through email, SMS, social media and our website.

Our agents receive extensive training and are multi-skilled and able to deal with new business, renewals and service-related calls. We also have an isolated team of agents dealing with admin-related tasks.

The Finance Operations team provides support to customers with queries relating to their direct debit account. This includes failed direct debits, changes to account details and debt management.

We have a large contact centre with around 160 agents and are always looking for new people to join the team.

We run a competency based salary framework, which effectively means the more you learn, the more you will earn.

What does it take to work in Operations?

A people person and great listener who is good at problem solving and always strives to satisfy customers.