Our Stories - Claims

Ryan Skillen

Claims Supervisor

Ryan works in our Manchester office as a Third Party Claims Supervisor for 1ST CENTRAL.

Video profile

Current role

I’m a Third Party Claims Supervisor. I’m one of four third party team leaders here in Manchester. My job is to help enable my team to be the best possible claims handlers they can be, focus their skills in the right direction, and most importantly keep them engaged on a daily basis.

How long have you been working at 1ST CENTRAL?

I started in May 2016.

What do you love about your current role?

It’s cheesy but I love my team. They all work so hard and make my job really enjoyable, I look forward to coming into work.

What’s the best thing about 1ST CENTRAL as a company?

The company’s age and size means changes can be made quickly, which allows us to adapt to the market. Having worked for big insurers in the past, I found it took a long time for things to come to fruition.

What did you want to be as a kid?

A vet…. I love animals!

What do you like to do in your spare time?

Right now all my spare time is going into my new house. I go to the gym most days and love taking my little Patterdale terrier “Bella” out for walks.

Who would play you in the movie about your life?

I let my team answer this one and they chose Ryan Gosling. I don’t see it myself but they showed me pictures of our similarities. I’ll be honest, having glasses and a beard is about as much I as could see, but I’ll take it!